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Terms and Conditions

Our delivery policy:

Upon confirmation of payment, all orders placed Monday to Friday will be dispatched the same day for First Class delivery and should expect to reach the customer within 3 - 5 working days. Please note any orders placed over the weekend will be processed the following working day.

Our cancellation policy:

If a customer wishes to cancel their order for whatever reason this needs to be done within 2 hours of the order being placed otherwise the product will have been dispatched.

Our return / refund policy:

Paula McCormack Ltd offer a returns period of 14 days. If goods are received back within this timescale and are in perfect condition then a full refund will be given. The goods are the responsibility of the customer until they reach our premises. Please ensure you package your return to prevent any damage to the items. All returns must be sent First Class to:


Paula McCormack Ltd
Office 10 Rake House Farm
Rake Lane
North Shields
NE29 8EQ

Our privacy policy:

Paula McCormack Ltd is commited to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you e.g. arranging for delivery of a product to be sent to you. We do not store financial data in any way.

If you have made purchases from our store we may occasionally update you on our latest products, news and specials via email. If you do not wish to receive such communications please click the "unsubscribe" button on the bottom of your emails or alternatively email with the subject "UNSUBSCRIBE"

Contacting customer services:

At Paula McCormack Ltd we are happy to help and aim to resolve any query within 24 hours Monday to Friday. Please contact us via the following methods:

Phone: 0191 257 5809
Post: Customer Service, Office 10 Rake House Farm, Rake Lane, North Shields, NE29 8EQ

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